Return Policy

Return & Refund Policy

At SELVIAN, your satisfaction is our priority. We want you to feel confident and happy with your purchase.

Returns

We accept returns only in the following cases:

  • The product arrived damaged

  • The product is defective

  • You received the wrong item

To be eligible for a return, you must contact us within 7 days of receiving your order.

Non-Returnable Items

We do not accept returns for:

  • Change of mind

  • Incorrect size selection (if applicable)

  • Used or opened products (for hygiene reasons)

  • Orders lost due to incorrect address provided by customer

Refunds

Once your return request is approved, we will process a refund or replacement.

Refunds (if approved) will be issued to your original payment method. Processing time may take 5–10 business days depending on your bank.

Order Issues

If your order is delayed, missing, or incorrect, please contact us and we will assist you as quickly as possible.

We work closely with our shipping partners to resolve issues efficiently.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us for support.

Contact Us

For any return or refund questions, please contact:
📧 mohammadsaad.me@gmail.com